disappointment

as my english is poor, but I am a very stuborn person, I am not disapponted it takes longer as necessary to enter. So the manager did not respond so far. Maybe it is not a hotel with five stars, I am a Dorftrottel looked at the dictionary, purchase means Kauf. I am so happy, each word is translated, when I put this ding just on it. I mean an arrow is pointing at the word. How long it takes in english to get?